All services involve a brief consultation and dropping off your equipment for at least 1 day
Types of Services
The Repair Journey
Honest tech support, from our bench to your home.
01
Diagnosis
We perform a deep-dive inspection to find the root cause of your hardware or software issues.
02
Quote
Transparent pricing and detailed explanations. You’ll know exactly what’s needed before we start.
03
Service
We execute our plan to service your hardware exactly the way you wanted it. This typically takes at least 1 business day.
04
Return
We call you to come pick up your gear and go over everything we did, backed by our confidence guarantee.
Computer Repair
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We will open up your machine and get to testing the components to isolate the problem.
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If it ends up being a faulty connection or a component needing to be reseeded, then we're good to go!
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If a part if defective or broken, we will reach out about the cost to replace it by providing listings from reputable major businesses.
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If your machine is still under warranty, we will help you with that process.
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Once all the parts are working, we put it back together and make sure the computer runs good as new, or better!
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Generally takes 2-5 Business days based on the part.
Data Transfer/Backup
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We will verify what files you are looking to transfer and then do so with the devices you provide.
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We can transfer to an external harddrive, USB stick, or even another computer.
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If you lack an external device to put the files on, we can offer USB Drives at an extra fee.
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Generally only takes 1 business day.
Hardware Upgrade
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We consult with you and determine what performance you are looking to improve with your current system.
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We then provide you with a list of recommended hardware to buy and we will install it for you.
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Already have the parts? Just bring your computer and the parts to us and we'll take care of it all!
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Upon installing the upgrades, we ensure all of your drivers are up to date and the new parts are fully functional.
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Generally takes 1 business day if parts provided.
Virus Removal & Recovery
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Suspect your PC has become the victim of a virus or other malware? We can help.
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Depending on the severity of the infection, we can remove it, or look to other methods such as backing-up any non-infected/corrupted data you wish to save and reformatting the computer.
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After that we get your machine back-up and running like it was new, with proper protections put in place to reduce the chances this happens again.
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This process generally takes 1 business day.
Build a Custom PC
- We communicate with you to understand your unique needs and budget, crafting a custom PC that perfectly suits your specific requirements.
- Either we or you will order the parts we pick out together.Â
- When the parts arrive we will begin assembling the hardware and installing all the necessary software you need or want
- Counting shipping of parts, expect the process to take 1-2 weeks.
Data wipe / OS Reinstall
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Bring in your drive or whole PC and we'll make sure to thoroughly remove your data from the drive.
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If you desire, we can reinstall the same OS that was on the device
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The OS will be set to its first time start-up and setup process, ready for a new owner.
New Computer Setup
- We collect your information and set-up your new computer for your, making sure as soon as you plug it in everything is ready to go.
- We are happy to walk you through anything you may need more explanation on, or show you how specific software you may need works.
- May be willing to come to you based on location and time (Higher fee)
Free Consultation
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Bring in your PC and we'll take a look at it and determine what exactly we are dealing with.Â
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Odds are we will be able to identify the issue for you, and then recommend one of our services to provide the fix.
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You are under no obligation to use another of our services.
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This process generally takes 30 minutes and is the only one that requires you to be present.
The Old Relic Edge
Why Choose Us
Expertise: Deep knowledge of both modern hardware and vintage systems that others often refuse to touch.
Trust: We pride ourselves on honest diagnostics and repairs that actually last. We aren't looking to sell you products, merely provide you service.
Care: Precision and meticulous attention to detail at every step of the repair process.
Ready to give your computer a boost?
Consultations are always free and honest.